JL16's Privacy Policy
This notice explains how personal information may be collected, used and protected when you access games, manage your account or use services through JL16.
We believe players should receive clear information about their personal data and the choices available when using the platform.
256-Bit SSL Encryption
The platform uses 256-bit SSL encryption to help protect information transmitted during account access and other online activity. Always keep your login details private and use a secure connection.
Responsible Data Handling
Personal information should only be processed for relevant platform services, account support, security checks and applicable legal requirements, subject to the current privacy terms.
Protected Information Storage
Reasonable technical and organisational safeguards are used to protect stored information. No online system is completely risk-free, so players should also use strong passwords and secure their devices.
Restricted Account Access
Access to account information is limited according to operational needs and authorised responsibilities. Security controls may be used to monitor access and reduce unauthorised activity.
Requests About Your Personal Data
You may contact account support to ask about available options for accessing, correcting or deleting personal information. Requests remain subject to identity verification, record-retention duties and applicable law.
Marketing Preferences
You may change your promotional communication preferences through the available account or support options. Some essential service, security or account notices may still be sent when required.
Contents
By accessing or using the website, mobile experience, or related services, you acknowledge this Privacy Policy. Please review it carefully before continuing.
01 Introduction and Scope
This policy explains how JL16 handles personal information connected with website access, account help, games, and the Philippine player experience. It outlines how data may be collected, used, stored, and protected.
This Privacy Policy applies to relevant digital interactions, including the website, iOS and Android access, Live Chat, and email communications where available. Read it before creating an account or using any service.
We aim to explain our data practices clearly so you can understand how account privacy and data protection may apply to your use of the platform. Available rights can vary according to applicable law and verified account details.
Read this Privacy Policy together with the current Terms and Conditions and other notices shown on the platform. Those documents may provide additional rules for accounts, payments, promotions, games, and responsible play.
02 Information We May Collect
The information requested may depend on the feature you use, such as account registration, identity checks, security verification, support, or transactions. Review the sections below for the relevant categories and requirements.
| Information Category | Typical Examples | Required? |
|---|---|---|
| Identity Details | Full name, date of birth and valid government-issued ID number | Yes |
| Contact Details | Mobile number and email address | Yes |
| Financial Information | Linked payment account details and transaction records | Yes |
| Gaming Activity | Game history, wager amounts and win or loss records | Yes |
| Device Information | IP address, browser and device type | Collected Automatically |
| KYC Documents | Government-issued ID scans, passport copies and live selfies | When Applicable |
Information We Do Not Collect
- Complete credit or debit card numbers and CVV codes
- Social media account passwords
- Personal information about your family members without permission
- Data used to track your precise location in real time
03 How Information Is Collected
JL16 may collect information through several channels. We aim to explain each method clearly so Philippine users can make informed privacy choices.
Information You Provide Directly
You share information directly when you register with JL16, update your account, complete any required identity checks, or contact customer support.
Information Collected Automatically
When you access the website or app, certain technical and usage details may be collected automatically, including:
- IP address and country-level location
- Browser type and version
- Device category, such as mobile, desktop, or tablet
- Pages viewed and time spent on the website
- Referral source showing how you reached the platform
Cookies and Tracking Technologies
Cookies, web beacons, and similar tools may be used to support website functions and improve your experience. For further details, please read the Cookies and Similar Technologies Cookie Policy section.
04 How Information May Be Used
Personal information is used only for defined and lawful purposes. The key reasons for processing account data are outlined below.
- Creating, maintaining, and securing your account
- Processing and verifying eligible payment transactions
- Completing required identity and KYC checks
- Detecting and preventing fraud and money laundering
- Responding to customer support requests
- Supporting responsible gaming for adults aged 21+
- Meeting applicable legal and regulatory requirements
- Improve service quality, troubleshoot issues and fix technical errors
- Send personalised offers and bonus updates where you have given consent, subject to current eligibility rules and promotion terms
- Protect the security and integrity of the JL16 platform
We do not sell or rent your personal information to third-party advertisers.
05 Information Sharing
We may disclose limited personal information only for specific operational, security or legal purposes. The circumstances are outlined below.
When Your Information May Be Shared
- Payment service providers: GCash or PayMaya — only the details needed to process or verify a transaction, subject to current payment availability and terms
- Game service providers: Relevant gameplay data — only where needed to launch, operate or support the selected game
- Law enforcement or public authorities: When required by a valid court order, applicable law or another binding legal obligation
- Fraud prevention services: Where necessary to detect, investigate or prevent fraud, money laundering and related security risks
- IT service providers: Limited technical data for hosting, maintenance and security services, subject to appropriate confidentiality obligations
International Data Transfers
Platform infrastructure and service providers may process data outside the Philippines. Where an international transfer occurs, reasonable contractual, technical and organisational safeguards are applied in line with applicable data protection requirements.
Outside the purposes described above, personal information is not shared without consent unless disclosure is permitted or required by law. Service providers receiving data must follow relevant confidentiality, security and data protection obligations.
06 Cookies and Similar Technologies
Cookies and similar technologies may be used to improve browsing, maintain essential site functions and understand platform performance. Cookies are small text files stored on your device, and available controls may depend on your browser or device settings.
Cookies We Use
| Cookie Category | How It Is Used | Retention Period |
|---|---|---|
| Essential Cookies | Maintain sign-in sessions and support security checks | Removed when the session ends |
| Preference Cookies | Remember language choices and display settings | Up to 1 year |
| Analytics Cookies | Help us understand how visitors use the website | Up to 6 months |
| Marketing Cookies | Present offers that may be relevant to users | Up to 30 days |
Managing Your Cookie Choices
You may block or delete cookies anytime through your browser settings. Disabling essential cookies may prevent certain account, security, or website features from working properly when you access JL16.
07 Data Security Measures
We use layered safeguards to help protect account and personal information. Security practices are reviewed as appropriate, but no online system can guarantee complete protection against every risk.
- 256-bit SSL encryption helps secure data while it is being transmitted.
- TLS 1.3 encryption helps protect data while it travels across the network.
- Two-factor authentication adds an extra layer of account security.
- Real-time monitoring helps detect and reduce DDoS threats.
- Regular penetration tests and security reviews are conducted to identify potential weaknesses.
- Encrypted backups help protect stored copies of essential data.
- Team members receive training on proper data handling and privacy protection.
- Access controls and review logs help limit, record and review activity involving protected information.
No digital system can be completely secure. If a qualifying data breach occurs, JL16 will notify affected members within 72 hours where required by applicable law.
08 Your Privacy Rights
As a member of JL16, you may exercise certain rights over your personal data. Contact support to submit a privacy request, subject to identity checks and applicable legal requirements.
Right to Access Personal Data
You may request a copy of the personal information held about you. A response will generally be provided within 30 days, subject to identity verification and applicable law.
Right to Correct Personal Data
If your information is inaccurate or incomplete, you may ask for it to be corrected. Verified updates will generally be completed within 14 days.
Right to Request Data Deletion
You may request the deletion of your account and associated personal data in certain circumstances. The request will generally be completed within 30 days unless information must be retained for legal, regulatory, security or dispute-resolution purposes.
Right to Object to Data Processing
You may object to certain uses of your personal data, particularly processing related to marketing communications.
- Data access requests — generally completed within 30 days
- Data correction requests — generally updated within 14 days
- Data deletion requests — generally completed within 30 days
- Data portability — receive your information in a machine-readable format
- Marketing opt-out — takes effect immediately
- Restriction of processing — available in specific circumstances
How to exercise your privacy rights [email protected]Email us or contact Live Chat. After confirming your identity, JL16 will review and process your request as soon as reasonably possible.
09 Data Retention
Personal information is kept only for as long as necessary. Retention periods vary depending on the type of data and the applicable purpose or obligation.
| Information Category | Retention period | Purpose |
|---|---|---|
| Account information | Five years after account closure | Legal obligations |
| Financial transaction records | Seven years | Anti-money laundering requirements |
| KYC Documents | Five years | Regulatory requirements |
| Gaming history | Three years | Dispute Resolution |
| Customer support records | 2 years | Improving service quality |
| Marketing information | Until you withdraw your consent | Personalized promotions |
After the applicable retention period ends, JL16 securely deletes or anonymizes the information. If data must be kept longer, affected users will be notified in advance.
10 Privacy of Underage Users
JL16 is strictly for adults aged 21 and above. We do not knowingly collect personal information from minors.
- Age eligibility is checked during registration.
- Age may be confirmed again as part of the KYC process.
- Any account identified as belonging to a minor will be closed immediately.
- Personal information linked to a minor will be deleted promptly.
If you become aware that anyone under 21 has created an account, please [email protected]report it to our support team so appropriate action can be taken immediately.
11 Updates to This Policy
JL16 may revise this privacy policy when necessary. The following process applies whenever changes are introduced.
- At least 14 days’ notice will be provided before any significant change takes effect.
- Registered users will receive change notices through their recorded email address or mobile number.
- The latest revision date will always appear at the top of this page.
- If you do not accept the revised policy, you may request account closure.
- Continuing to use the service after an update takes effect will be treated as acceptance of the revised policy.
Subscribe to updates from JL16 or revisit this page regularly for the latest privacy policy information.
12 Contact Us
For questions about this Privacy Policy or your personal data, contact the JL16 support team. Assistance is available 24/7 for Philippine users aged 21+.
- Email Support A public support email address is not listed in the current records. Please check the platform for the latest official contact option.
- Live Chat: Open the in-app Live Chat
- Support Hours: Available 24/7
- Typical Response Time: Within 2 minutes
